“Although the aircraft returned without the baggage and with monumental loss to us, our main concern has been the affected passengers. We feel the pains of all our valued passengers that have been affected by these late baggage arrivals. We regret all the inconveniences, and sincerely apologize for all the troubles they went through,” Medview
Medview Airline has delivered left over baggage to the affected London passengers at the Murtala Muhammed International Airport (MMIA) Ikeja, Lagos on Thursday.
The airline had promised that the baggage would be delivered Wednesday.
In addition, the management of the airline offered compensation to the affected passengers in form of travel coupons for their next travel plans.
It would be recalled that Medview Airline and passengers ordeal started on December 19, 2016.
The airline had explained that Gatwick Airport closed the main runway for maintenance and asked the airline to use the shorter runway, and since the aircraft load was heavier than the shorter runway, the affected baggage were offloaded.
In a statement today, the airline said, “Sadly enough, owners of these baggage travelled to Lagos without their bags on board.”
“We explored all avenues to get the baggage home on time by contacting air cargo operators and courier companies, but the earliest date given to deliver the baggage was between December 29 and 30, citing customs bottlenecks”, the statement said.
The airline said, in its determination to alleviate the suffering of the affected passengers, it secured a slot for a special flight last Saturday to airlift the baggage but that when the aircraft got to London, Gatwick authorities said it had no capacity to screen the baggage because of holidays.
The statement said, “Although the aircraft returned without the baggage and with monumental loss to us, our main concern has been the affected passengers.
“We feel the pains of all our valued passengers that have been affected by these late baggage arrivals. We regret all the inconveniences, and sincerely apologize for all the troubles they went through.”
