LASTMA Trains Officers on Global Traffic Management Trends
Speaking at the commencement of the programme, LASTMA General Manager, Mr. Olalekan Bakare-Oki, commended the Lagos State Government for its continued support for staff development and institutional strengthening.
The Lagos State Traffic Management Authority (LASTMA) has commenced a three-day refresher training for its officers, aimed at improving professionalism, customer service and operational efficiency in line with emerging global trends in traffic management.
The training, organised by MACTAY CONSULTING, a strategic training partner of LASTMA, followed a comprehensive Training Needs Assessment (TNA) conducted among the agency’s Contact Centre Agents and Support Staff.
The assessment identified key competency gaps which were subsequently developed into eight learning modules covering professional customer interaction, communication skills, emotional intelligence, customer experience, contact centre operations, work-life balance and stress management, operational standards, and data protection and information security.
Participants at the training include Zonal Heads, Digital Complaints Centre Officers, Dispatch and Monitoring Centre (DMC) personnel, Physical Complaints Officers, Communication Room Officers, Public Relations Department (PRD) personnel and Front Desk Officers.
Speaking at the commencement of the programme, LASTMA General Manager, Mr. Olalekan Bakare-Oki, commended the Lagos State Government for its continued support for staff development and institutional strengthening.
Bakare-Oki said continuous human-capital development was critical to building a responsive, technologically adaptable and citizen-centred traffic management agency capable of addressing the changing demands of urban mobility.
He noted that the rapid growth of Lagos, increasing vehicular density and rising expectations among road users made continuous learning and adherence to international best practices imperative.
The LASTMA boss charged participants to translate the knowledge gained from the training into measurable improvements in their daily duties.
He stressed that training should not be regarded as merely an academic exercise but as an institutional tool for improving service delivery, operational efficiency, public engagement and traffic management outcomes.
Bakare-Oki also urged officers to demonstrate greater courtesy, empathy, emotional intelligence, professionalism and accountability in their dealings with members of the public.
According to him, every interaction between LASTMA personnel and road users provides an opportunity to build public confidence in the agency and strengthen its relationship with the motoring public.
He further commended MACTAY CONSULTING for its role in organising the programme, saying partnerships of such nature were important in exposing LASTMA personnel to contemporary professional practices and global standards.
The three-day training is expected to strengthen participants’ communication and interpersonal skills, deepen their understanding of customer-service principles, improve workplace stress management, reinforce operational standards and enhance awareness of data protection and information-security protocols.
The initiative, according to LASTMA, is part of its broader commitment to repositioning the agency as a professional, technologically driven, responsive and people-oriented traffic management institution.
The statement was signed by Adebayo Taofiq, Director, Public Affairs and Enlightenment Department, LASTMA.
